Overview

This Privacy Policy explains how Fanstand collects, uses, and shares information when you visit fanstand.app or use our products and services (the "Service").

If you use Fanstand through a brand you shop with, that brand controls the data it collects and we process it on its behalf. Please review the brand's privacy policy for details about their practices.

Information we collect

We collect information you provide directly, information collected automatically, and information received through integrations.

• Account and contact information such as name, email address, company, role, and billing contacts.
• Content you provide, including support requests, form submissions, and campaign settings.
• Usage and device data, including log data, IP address, browser type, pages viewed, and timestamps.
• Commerce and creator data from integrations, including store metadata, product catalog details, order and conversion events, creator identifiers, and attribution signals.

How we use information

We use information to operate, improve, and secure the Service.

• Provide, maintain, and support Fanstand features and integrations.
• Measure performance, run analytics, and improve product experience.
• Communicate with you about onboarding, product updates, and support.
• Process billing and account administration.
• Detect, prevent, and investigate security incidents or abuse.
• Comply with legal obligations.

How we share information

We share information in limited circumstances.

• With service providers that help us host, operate, and support Fanstand.
• With the brand or merchant that invited you, if you use Fanstand through their program.
• For legal, regulatory, or security purposes if required.
• In connection with a business transfer such as a merger or acquisition.
• With your consent or at your direction.

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used.

You can control cookies through your browser settings, but disabling cookies may limit certain features.

Data retention

We retain information as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

We may retain aggregated or de-identified data for analytics and benchmarking.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information.

You can opt out of marketing emails at any time using the unsubscribe link in those messages.

• To exercise your rights, contact us at owen@fanstand.app.
• If you are an end user of a brand using Fanstand, please direct requests to that brand.

International transfers

Fanstand is based in the United States and may process information in the United States and other countries.

We use appropriate safeguards for international transfers where required.

Security

We use reasonable administrative, technical, and physical safeguards to protect information.

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Children's privacy

Fanstand is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will update the effective date when changes are posted.

Contact us

If you have questions, contact owen@fanstand.app.